Workshop: Feedback systems and the provision of energy consumption information to customers

Start/Stop Date:
21 Jan 2016
European Commission, DG ENER
Hotel Sofitel, Place Jourdan 1, 1040 Brussels
Focus Areas:
Focuses on innovative ways to provide to consumer information about energy consumption, including feedback systems, in the frame of the Energy Efficiency Directive articles 9-11
Type of Event:


Access to historical data on actual energy consumption is a powerful tool which allows customers to perform a detailed self-check and therefore encourage them to better manage their energy consumption. Article 10 of the Energy Efficiency Directive (EED) makes a number of requirements on billing information and the cost of access to metering and billing information.

The aim of the workshop is to exchange information on effective ways to tackle issues related to the provision of information on historical consumption, to collect/share information on good practices and principles for the provision of historical information to final customers and to provide main principles as well as practical hints on how historical information should be provided to final customers in an effective and cost-efficient way.

Limited seats available. Contact: Paolo Bertoldi

Draft Agenda

Registration of participants

Welcome note by DG ENER and introduction by DG JRC

Session 1  Setting the scene

Moderator JRC

Introduction: Article 10 in the EED, Niels Ladefoged, (EC- DG ENER)

Informative billing and energy consumption, Sarah Darby, University of Oxford, UK

The question of energy reduction: The problems with feedback, Kathryn Buchanan, University of Essex, UK

10.30-10.45        Q&A session

10.45-11.00 Coffee break

Session 2 Provision of historical consumption

Moderator DG ENER

Consumer preferences for feedback on household electricity consumption, Karen Ehrhardt-Martinez, Navigant, US

Empowering Customers to Save Energy by informative Billing: The Empowering project, Stoyan Danov, CIMNE, Spain

Provision of historical consumption data to drive energy efficiency,Giulia Gioffreda, Opower UK

12.30-12.45        Q&A session

12.45-13.45        Lunch break

Session 3  Utilities, Regulator and Consumer perspectives

Moderator JRC

The Utilities point of view, Sébastien Dolige, Eurelectric

The consumer perspective, Zoe Mcleod, OnTheRecord, UK

15.45-16. 15      
Consumer Organisation perspective, Gillian Cooper, Citizen Advice (UK)

Q&A session

Coffee break

Session 4  State of play on implementation of Article 10 in selected MSs

Moderator DG ENER

Representatives from Ministries will be invited to present on the progress on the implementation of articles 9-11 of EED, with particular focus on informative billing

Sirpa Leino, Finnish Energy, Finland

Marielle Liikanen, Swedish Energy Markets Inspectorate, Sweden

Representative of Austria (TBC)

Representative of Denmark (TBC)

17.50 - 18.00                      
Wrap-up and conclusions