Beware: using an energy services database in a five step approach for the development of projects about energy saving with household behaviour

Panel: Panel 4 Behaviour in and of organisations

Dr. Ir. D.E. Uitdenbogerd (Diana, Researcher/consultant, IVAM Research and consultancy on sustainability,
Dr. M. Scharp (Michael), Institute for Future Studies and Technology Assessment
Ir. J.G.M. Kortman (Jaap), Senior consultant IVAM


An European research project (BewareE 2007-2010) within the program ‘Intelligent Energy for Europe 2006’ aims to stimulate housing corporations, housing building companies and energy service companies offering energy services to households with the aim to save energy. Investigated were energy saving services in 27 European countries which were focused on household behaviour and energy saving. The result was a database (Service Inventory) with a selection of around 100 services. The services were scored for criteria such as market potential, energy saving potential, costs, etc.  In this way the 38 effective and applicable best practise services were selected. The BewareE database with these services is applicable in the process of developing energy services for households by illustrating the variety in services and good examples. IVAM and IZT have developed two methods for the development of energy services with housing corporations or other stakeholders. The IZT has used an approach based on the Service Engineering. IVAM’s approach is based on social-psychological theories and the theory for Intervention Mapping. IVAM developed a five-step approach to assist housing corporations in the development of energy services. Five key features of the approach are:

  1. know the target group and the factors that determine their energy behaviour very well;
  2. take into account themes (e.g. safety), moments (e.g. refurbishing) and situational aspects (e.g. area with high water levels);
  3. use knowledge about energy behaviour and energy services projects;
  4. use a systematic development process and
  5. involve the target group. The variety in households, their situations and the possible energy services is enormous. The five step approach in combination with the BewareE database offers a quick systematic way out and will lead to successful and cost-effective energy saving projects for households.


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