The UK network of Energy Efficiency Advice Centres

Panel: Panel 1: Assessment of Energy Efficiency Policy

Author:
Colin Timmins, Energy Saving Trust

Abstract

The development of the network of Energy Efficiency Advice Centres (EEACs) began in 1993. The initial aim was to assess the effectiveness of providing free, impartial and individually relevant advice in terms of motivating householders to take up energy efficiency measures.

This initiative has now matured into a network of 52 centres covering the whole of the United Kingdom. The network has been extensively monitored over its lifetime in order to ascertain its success in reaching householders and in influencing their behaviour.

This paper outlines the development of the network, the challenges faced and lessons learnt. The paper presents and analyses the quantitative and qualitative performance data that is available, including detailed customer market research and case studies, and will also explore the future options for the EEAC network.

These include utilising the network to develop the local infrastructure for the delivery of energy efficiency improvements across the UK. Of particular benefit will be the fact that the centres are all electronically connected by means of a Wide Area Network and can therefore be more effectively linked to up to date technical information, relevant literature and training programmes.

This paper would be expected to stimulate discussion on the effectiveness of energy efficiency advice in particular situations, comparisons with similar initiatives elsewhere, and the potential for replication in other countries. It could also lead into discussions on current efforts in the UK to introduce minimum standards for the provision of energy advice.